About Me
As a Solutions Engineer, I specialize in partnering with customers to identify challenges, design tailored solutions, and demonstrate product value through impactful presentations and technical demos.
With a background in software engineering, product ownership, and technical program management, I bring both hands-on expertise and business acumen to the pre-sales process.
I excel at guiding technical evaluations, building proof-of-concepts, and translating complex capabilities into clear, outcome-driven benefits.
My goal is to enable customers’ success while driving product adoption and long-term partnerships.
Expertise
- Solutions Engineering
- Technical Consulting
- Public Speaking/li>
- Scalable System Design
- Stakeholder collaboration
Core Qualities
- Analytical thinker
- Proactive problem-solver
- Collaborative mindset
- Effective communicator
Professional Experience
TomTom
Technical Program Manager - Customer Enablement Technologies
December 2022 – Present
- Provided technical leadership and architectural oversight to cross-functional teams, ensuring product initiatives were scalable and aligned with long-term business goals.
- Developed and managed a content roadmap for a portfolio of APIs and SDKs, achieving a 90% completion rate across 4 quarters, driving continuous client support.
- Partnered with sales teams to showcase SDK products to car manufacturers in China and Germany, increasing client interest and contributing to 2 major business deals.
- Directed technical guides program, achieving an 80%+ client satisfaction rate per quarter, supporting successful adoption of digital solutions.
- Analyzed customer feedback to inform roadmap decisions, ensuring alignment with client needs and improving product usability by 15%.
Developer Advocate, TomTom Map APIs
April 2019 – November 2022
- Provided hands-on technical guidance and architectural solutions to developers, ensuring seamless API integration and adoption of TomTom Maps APIs and reducing support queries by 25% through live seminars and digital content.
- Created and launched the TomTom Maps APIs YouTube channel and Twitch live coding streams, increasing developer engagement by 30%.
- Authored blog articles, demos, and training materials, improving client onboarding efficiency.
- Represented TomTom at 10+ global events (e.g., TechCrunch Disrupt Berlin 2019, WeAreDevelopers 2020), presenting API solutions to drive customer interest.
- Collaborated with product teams to incorporate developer feedback, enhancing API functionality by 20%.
Education
- System Engineer, Software Engineering - Universidad Piloto de Colombia
- Diploma, Finance - Pontificia Universidad Javeriana
Courses & Certifications
- Certified Scrum Product Owner (CSPO)
- Agile Product Owner Role: Foundations & Techniques
- Product Management Foundations
Patents
- System and Method for Organizing Icons for Applications on a Mobile Device
- System and Method of Skinning Themes
Contact
Contact information for professional inquiries.